FAQ

You don't need an appointment to visit our gender-affirming shop. Just check our opening hours and address in Ghent. If you'd like to come outside opening hours, contact us to schedule an appointment.

Yes. It's often enough to send us your measurements by email, and we'll give you personalised sizing advice. Feel free to email us whenever you need help choosing a size.

No. Visiting the shop is completely without obligation. You're never required to make a purchase.

Yes. Every product available on our website is in stock in Ghent. If your desired product isn't in stock, we can order it for you.

Yes. In-store you can pay with Payconiq, Bancontact, debit card, credit card or cash.

Yes, no problem at all. You're welcome to bring a friend or family member.

Yes! Just check our opening hours in Ghent before you come.

Take your measurements as described in the size chart on each product page, then find the size that matches your measurements in the chart. If your measurements fall between sizes or you'd like personal advice, please contact us.

If your measurements deviate from the size chart, don't hesitate to contact us for tailored sizing advice.

Yes. You don't need an appointment: just check our opening hours and address in Ghent. To come outside opening hours, contact us to schedule a fitting.

We're constantly improving our products, so the fit or fabric may differ slightly from an earlier version.

Occasionally a product sells out. It's often back within a few days. Contact us and we'll let you know as soon as your size is back in stock.

First, check you've ordered the correct size. The size chart on each product page explains how to take your measurements; find the size that matches yours in the chart.

We recommend removing your binder after no more than 8 hours. If you're not in a safe space, you can extend this to a maximum of 12 hours. We also recommend taking at least one rest day from binding.

Choosing a binder is very personal. Some people prefer a short binder, others a longer shirt binder. If you have wider hips, a short binder is best, as a longer model can roll up. For larger sizes we don't recommend a belt-model binder, as it can sag. For sport, we recommend our sport binders. Still unsure? Contact us.

Choosing breast forms is personal. Some prefer a fuller bust, others a medium size. For a broad chest we recommend triangle breast forms; for a narrower chest, oval breast forms. Still in doubt? Contact us.

Choosing a packer is very personal and depends on your wishes, how you'll use it and your build. In most cases a small will suffice. For personal advice, please contact us.

The front and back can be hard to tell apart. If the Untag card is still attached, it's always on the front. Another tip: the back has deeper-cut armholes to give your shoulder blades room to move.

Most binders aren't made for swimming. Prolonged contact with chlorine, salt or seawater can affect the fabric and damage the product over time. Our swim products are more water-resistant. Look for items labelled swimwear.

Most silicone breast forms aren't well suited to swimming. Prolonged contact with chlorine, sea or other bathing water can affect the silicone wrap and damage the product over time.

Foam pads, such as the foam penis padding and foam penis padding with shape, are slightly water-repellent and could be used in water. However, we can't guarantee durability with prolonged use. Chlorine, sea or other bathing water can affect the foam over time.

You can swim with the Mr. Limpy, but the material weathers faster with chlorine or seawater. With intensive use it can become more compact over time, keeping its shape but shrinking slightly. We recommend always rolling the Mr. Limpy in cornstarch to stop it sticking or getting dirty.

Wash at a maximum of 30°C. These items often contain elastic fabrics (an elastane and polyamide blend) that aren't suitable for hot washing or tumble drying, so don't put them in the dryer. Use only a little detergent. To keep white undergarments bright, wash them with your other whites.

Silicone packers wash easily with lukewarm water and a small drop of mild soap. Pat dry or let it air-dry on a towel.

To keep your Mr. Limpy soft and supple, wash it with lukewarm water and a small drop of mild soap. Shake off the drops, roll it in a bowl of cornstarch, and let it dry on a towel. Once dry, shake off the excess powder. Never use talcum powder or harsh soap, as this tears the material.

An STP rinses easily under the tap with lukewarm water and a small drop of mild soap. Then air-dry it or pat it dry with a towel.

Silicone breast forms wash easily with lukewarm water and a small drop of mild soap. To keep them in good condition, store them in a protective case such as the original box. Take care with long nails and sharp-edged rings, as the material can tear.

Foam penis or breast padding washes easily by hand in lukewarm water with a small drop of mild soap. Do not machine wash.

You can pay online through our secure payment system: Stripe, PayPal or manual payment. Note that some payment methods may add extra costs.

Yes, if you choose the manual payment method you can pay within 14 days. We ship your order once we've received payment.

Please contact us and we'll see how we can solve the problem.

No, paying for your order in installments isn't possible.

We always send a confirmation email to the address you provided. Check your spam folder too. If you still can't find it and aren't sure your order went through, please contact us.

To cancel or change your order, please contact us as soon as possible. Once your order has shipped, it can no longer be cancelled or changed.

If an item is missing, please contact us and we'll resolve it for you.

Yes, by exception we accept orders by email. We'll create the order and send a payment request to your email.

Once we've received your payment, it takes 2–3 business days to process and ship your order. After shipping, delivery averages 2 working days within Belgium, the Netherlands and Luxembourg; 5–8 working days to other EU countries; and 8–16 working days outside the EU. For more, see Shipping & Returns.

We use bpost and DPD for most orders. We have no influence over the partners these couriers work with abroad.

If you ordered with tracking, we email you the courier and Track & Trace code (this may land in spam). Use the code to track your order on the courier's website.

We ship to almost every country, with a few exceptions. If you don't see shipping options, please contact us.

Yes. All orders are sent in a plain box with no logos or text. There's no way to tell from the outside where the parcel comes from. Your privacy is our top priority. We are legally required to include a return postcode, street and house number as the sender address, so an undeliverable parcel can be returned by the courier.

Once the expected delivery time has passed, please contact us via the contact form.

Yes. We ship worldwide. You can order from almost anywhere via our website. Delivery can take a few weeks to some destinations, so please give us an address that's as correct and complete as possible.

Yes, provided it meets our conditions: a product may be fitted but not worn or washed. Full details are under Shipping & Returns. Unsure about size? Contact us. We're happy to help you choose the right size and model.

Yes. You can return your order within 30 days for a refund, provided it's unworn, unwashed and the tag is still attached. Items in sealed packaging may only be returned unopened, in their original packaging. Full terms are under Shipping & Returns.

To return a product: make sure it meets our return conditions, then pack it neatly. For a step-by-step explanation, see Shipping & Returns.

We'll message you when we process your return. If the status hasn't changed, we may not have received it yet, or haven't processed it yet.

Yes, the shipping and cleaning costs of a return are for your own account. For full details, see Shipping & Returns.

The standard rule is 30 days, as stated on the Shipping & Returns page. If you can't return within this period, contact us. In some cases we can make an exception.

If your return status is still 'new', we either haven't received it yet or haven't processed it. If you're unsure whether the package arrived, please contact us.

Yes. When ordering, add the option "Giftwrap" in the checkout comments, and you can include a personal message. You can also ship to a different address from the billing address.

Yes. Click here to buy a gift certificate.

Yes, you can return it. Note that we can't transfer the amount to your bank account. We'll refund it as a gift certificate.

Yes, we supply retailers worldwide through our webshop using specific discount codes. Want more information? Contact us.

To sell our products, you need a shop or webshop in a suitable industry.

Yes, the minimum for B2B orders is €200, excluding shipping costs.