To visit the shop you do not need an appointment. Just check our opening hours for Ghent or Geel.
If for any reason you want to come outside of opening hours, contact us to schedule an appointment

Yes, it is often sufficient if you send us your measurements by e-mail, on the basis of which we can give you advice.
Feel free to send us an email if you need sizing advice

No, visiting the shop is without obligation. You are not obliged to make a purchase when you visit us

Yes, all products you can buy on our website are in stock in Ghent.
If your desired product is not in stock, we can order your product

Yes, if you make a purchase, you can pay with payconiq, bancontact, debetcard, creditcard or cash

Yes, no problem

Yes! Be sure to check our opening hours for Ghent or Geel.

Take your measurements as described in the size chart added to the description of the product.
Look in the diagram for the size that corresponds to your own measurements.
If your measurements deviate from the schedule and if you would like personal advice, please contact us

If your measurements deviate from the size chart, please do not hesitate to contact us

To visit the shop you do not need an appointment. Just check our opening hours for Ghent or Geel.
If for any reason you want to come outside of opening hours, contact us to schedule an appointment

We are constantly working to improve our products, which may mean that the fit or fabric is different from what you were used to before

Unfortunately, it can happen that the product you want to order is sold out. Often it will be back in stock within a few days, and you can still order it.
You can contact us, you will receive a message when the product is back in stock

First of all, it is important to determine whether you have ordered the correct size. You can find a description of how to take your measurements in the size chart added to the description of the product. Look in the diagram for the size that corresponds to your own measurements

We recommend that you remove your binder after more than 8 hours. If you're not in a safe space you can delay this up to 12 hours.
We also recommend that you take at least 1 day rest from binding

Choosing a binder is very personal. Some people like to wear a short binder, others like a longer binder like the shirt binder.
If you have wide hips, we recommend taking a short binder, because a longer model can roll up. If you have a slightly larger size, we do not recommend purchasing a belt model binder, because of sagging.
For sports we recommend our sport binders. If you are still in doubt, you can always contact us

Choosing the right breast prostheses is very personal. Some people like a slightly fuller bust, others want a more medium size.
If you have a broad chest we recommend purchasing triangle prostheses, if you have a narrower chest we recommend purchasing oval prostheses. If you are still in doubt, you can always contact us

Choosing a penile prosthesis is very personal and depends on your own wishes, the purpose for which you want to use the prosthesis and your build.
In most cases a small will suffice. For personal advice, we recommend that you contact us

The front and back of our binders are sometimes difficult to take apart. If the Untag card is still attached, you can easily see it: the Untag card is always attached to the front.
Another tip is to see which side has deeper armholes: the back has deeper cut armholes to give the shoulder blades room to move.

Most binders are not made for swimming. Prolonged contact with chlorine, salt, seawater or other bathing water can affect the fabric and damage the product in the long term.
Our swim products are more resistant to water, you can find these specifically labeled as swimwear

Most silicone breast prostheses are not very suitable for swimming. Prolonged contact with chlorine, sea or other bathing water can affect the silicone wrap and damage the product in the long term

The foam pads, such as the foam penis padding and the foam penis padding with shape, are slightly water-repellent and could therefore be used in water. However, we do not guarantee the durability of the product with prolonged use in water. Prolonged contact with chlorine, sea or other bathing water can affect the foam and damage the product in the long term

You can swim with the Mr. Limpy, but keep in mind that the material will weather faster due to chlorine or seawater. Customer experiences also show that the mr. Limpy can become more compact over time, with intensive use. The product retains its shape and structure but becomes slightly smaller. The material "shrinks" as it were. We recommend that you always roll the Mr. Limpy in cornstarch to prevent it from sticking or getting dirty

It is best to wash your products at max 30 degrees. Often they contain elastic fabrics with a blend of elastane and polyamide. These fabrics are not suitable for washing or drying at higher temperatures, so we recommend that you do not put the products in the dryer. Do not use too much detergent during washing. To keep your white undergarments nice and white, we recommend washing them with your other white laundry

Silicone penile prostheses are easy to wash with lukewarm water and a small drop of mild soap. Dry the denture or let it dry on a towel

To keep your Mr. Limpy nice, soft and supple, we recommend washing it with lukewarm water and a small drop of mild soap. Then shake off the drops and roll the Mr. Limpy in a bowl of cornstarch and place the prosthesis on a towel to dry. Once the Mr. Limpy is dry, you can shake off the excess powder and Mr. Limpy is ready to use. Never use talcum powder or an aggressive soap. This will tear the material

An STP is easy to rinse under the tap with lukewarm water and a small drop of mild soap. Then you can let the STP air dry or dry it well with a towel

The silicone prostheses are easy to keep clean by washing them with lukewarm water and a small drop of mild soap. To keep the dentures in good condition for longer, we recommend carrying them in a protective casing, such as the original box. Be careful with long nails and rings with sharp edges, because the material is sensitive and can tear

Products as the foam penis or breast padding are easy to keep clean by washing them by hand in lukewarm water and small drop of mild soap. Do not machine wash

You can pay for an online order via our secure payment system Stripe, Paypal or manual payment. Keep in mind that some payment methods may incur additional costs

You can pay for an order afterwards when you choose the manual payment method. You will then have the opportunity to pay for the product within 14 days. We will only send your order after we receive the payment

Please contact us so we can see if and how we can solve the problem

It is not possible to pay for your order in installments

We always send a confirmation email to the email address you have provided. This email may also end up in your spam.
If you cannot find this email and are unsure whether your order has arrived correctly, please contact us

If you want to cancel or change your order, please contact us.
When your order has already been shipped, it is no longer possible to cancel or change your order

If an item is missing from your order, please contact us so we can resolve it for you

Yes, by exception we accept orders by email. We will create an order for you and send a payment request to your email

Once we have received your payment, it will take 2-3 business days for us to process and ship your order. From the moment of shipment it takes an average of 2 working days within Belgium, the Netherlands or Luxembourg before you receive your order. To countries within the EU you can count on an average of 5 to 8 working days. Shipping to countries outside the EU takes an average of 8 to 16 working days.
For more information, please see Shipping & Return

bpost and DPD to deliver most of our orders. We have no influence over the partners that these couriers work with abroad

When you've ordered with tracking, we always send you an email with the courier and their Track and Trace code. This message may also end up in your spam box.
With this code you can track your order on the couriers website

We currently ship to almost all countries, with the exception of some countries. If you do not see shipping options, please contact us

Yes, all orders are sent in a box without logos or text. It is not visible from the outside of the box where the parcel comes from.
Your privacy is of the utmost importance to us. We are obliged to state the required postal code, street and house number as the sender address so that a package, if undeliverable, can be returned by the courier

You can contact us after the expected delivery time has past. This can be done by through the contact form

Yes, we ship worldwide. You can order products from (almost) anywhere in the world via our website. You should keep in mind that it can sometimes take a few weeks before you receive your order. Also make sure that you provide us with your address as correct and complete as possible so that the parcel company can do its job as well as possible

Yes, you can return a product provided it meets the conditions. A product may be fitted but not worn or washed. A detailed explanation of our return policy can be found under Shipping and Returns. If you are not sure which size would be best for you, please contact us. We are happy to help you choose the right size and model

Yes, you can return your order within 30 days for a refund, provided it is unworn, unwashed and the tag is still attached. Full terms and conditions can be found under Shipping & Returns. Products that come in sealed packaging may only be returned when the product is still in the packaging and have not been opened

You can return your product as follows:
Make sure your product meets our return conditions.
Pack your product neatly.
For a detailed explanation, see Shipping & Returns

You will receive a message from us when we process your return.
If the status remains unchanged, it may be that we have not yet received your return, or that we have not yet arrived at processing your return

Yes, the shipping costs and cleaning of a return are for your own account. For a detailed explanation of our return policy, please see Shipping and Returns

In principle, the rule applies that you have 30 days to return your item, as stated on the Shipping and Returns page.
If for any reason you are unable to exchange within this period, please contact us. In some cases we can make an exception

If the status of your return is still 'new', this means that we have not yet received your return, or have not yet processed it. If you are not sure whether we have received the package, please contact us

When ordering a product, you can indicate whether you want your order sent as a gift. Mention the option "Giftwrap" in the comments of the checkout. You can add a personal message to your gift. Of course it is possible to have the product sent to a different shipping address than the billing address

Click here to buy a gift certificate

Yes, it is possible to return your product if you have paid for it with a gift certificate. note: it is not possible to transfer the amount to your account, we will refund the amount as a gift certificate

We deliver to retailers all over the world. We do this via our webshop with specific discount codes.
Do you want more information? Contact us

To sell our products you must have a shop or webshop in a suitable industry

We use a minimum amount of €200 for B2B orders. This amount does not include shipping costs